Help/FAQ

Indian Matrimonial has its registered office in Sydney Australia.

We offer a culturally aware, emotionally intelligent approach that blends traditional values with modern expectations. Unlike dating apps, our services involve curated matchmaking and professional coaching for long-term compatibility. We aren’t algorithm led system. We are based in Australia and most of our clints are based either in Australia or New Zealand.

Matchmaking services are designed for partner search. Matrimony coaching is designed to guide candidates and family members -pre or post marriage.

Website will give you good idea about types of services we offer, Packages and Terms and conditions. These set of FAQS and our social media will also give you more insight. You are welcome to leave a message on website for us to contact you. We will be more then happy to explain you the process.

We have easy onboarding process involving registration, payment and personal consultation, understanding your values, goals, and preferences. We then shortlist potential matches for you to log in and check in your personal inbox.

It’s a one-on-one or group-based support system helping you with emotional readiness, communication skills, clarity on what you’re looking for, and building a confident mindset for relationships.  

Our matching process goes thru variety of filters, and we can customise some aspect of matching criteria.  We will take you thru the process. Please feel free to contact us.

Yes it is, without an exception. We encourage everyone to submit minimum of 2 recent photographs. Combination of a close up and a full length. We highly recommend that you choose your photographs wisely. Photographs with dark sunglasses, blurred, partially covered or a group photograph will not be accepted. (All photographs must be solo).

There isn’t a fixed number cap on the profiles you could see, express interest, or exchange numbers. If you need further clarification, please feel free to ask. Our friendly admin team will be more than happy to answer. The wider partner preferences will attract more matches.

Feedback is crucial. We work with you to fine-tune preferences and clarify deal-breakers vs. negotiables. 

Yes, but we prioritise the candidate’s involvement and consent. We value respectful family involvement but focus on individual readiness. 

Yes you can. This is an available option. You must obtain consent from the candidate you are trying to register, and you and the candidate must agree to Terms and conditions of Indian Matrimonial prior to registration. However Indian Matrimonial does not permit anyone to register on behalf of a friend.

Indian Matrimonial provides personalised, confidential and exclusive service therefore profiles or details of the profile are not for the public display. Only the shortlisted members can view your profile.

Unfortunately, No one can ethically guarantee a match, but we do guarantee dedicated effort, transparency, and ongoing support to help you make informed decisions.

All profiles are checked carefully for data validity and completeness. If admin finds any discrepancies or doubts about authenticity of data provided, the registered member will be requested to amend the details. Any profile with abusive or inappropriate comments, or misleading/ falsifying information will be disqualified.

No, memberships are not transferrable.

Due care and diligence will be taken while accepting the registration. However it is not possible for Indian Matrimonial to verify all details. It will be Full responsibility of the candidate to provide with most recent and accurate details and also conduct their own reference check/investigation as and when required.

We use a mix of interviews, social and cultural profiling, and sometimes references. We are not a background check agency but emphasize honesty and integrity.

Indian Matrimonial is strong advocate of privacy and confidentiality. Shortlisted Profiles will be shared on your nominated means of communication by the office admin team based on preferences and other contributing factors.

All standard packages and services are listed here on website. There are options of more personalised and elite packages. Please contact Indian Matrimonial /Parul Mehta on +61 401326371 for a no obligation consultation.

Yes you could. However full amount must be paid prior to profile sharing by Indian Matrimonial.

We accept payment via bank transfer only. We do not need or keep your debit card details. 

Indian Matrimonial has Zero refund policy. We highly recommend that you take your time to go thru the terms and condition prior to registration. Also please choose your packages wisely and feel free to seek consultation prior to payment if required. We do not accept part payment. All packages must be paid in full, prior to commencement of the service. Our pricing reflects the effort and customisation involved. We do not offer refunds, but credit or session extensions may be considered in specific circumstances.

Each stage has its own requirements -Before meeting someone, after meeting someone to determine if they are compatible, post marriage support. Book a discovery call to find out more.

We work on deeper patterns like fear, indecision, unrealistic expectations, or past trauma. Coaching can unlock self-awareness and shift the way you approach relationships.

It’s fully customised. We adapt tools and strategies based on your life stage, culture, experiences, and goals. We deliver virtual sessions, making it accessible globally.

No you do not have to pay anything. Your good wishes and blessings are more than enough for us.